Terms of Service

Reactivate Etsy Buyers - a service of Inspirovate Creatives Los Angeles, California

Last updated: 22 July 2026

Please read carefully. These Terms of Service (the "Terms") govern your purchase and use of the Reactivate Etsy Buyers email marketing service provided by Inspirovate Creatives. By purchasing, completing checkout, or otherwise engaging the Service, you confirm that you have read, understood, and agree to be bound by these Terms. Your acceptance at checkout constitutes your electronic signature and forms a binding agreement. If you do not agree, please do not purchase the Service.

1. Agreement to these Terms

These Terms are a legally binding contract between you (the "Client," "you," or "your") and Inspirovate Creatives ("Inspirovate," "we," "us," or "our"). They apply to the Reactivate Etsy Buyers email marketing service and any related work you purchase from us through this page. Because this Service is sold directly and does not involve a separately negotiated contract, these Terms are the complete agreement governing your purchase.

If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business.

2. Definitions

Service - the done-for-you Etsy buyer reactivation email marketing service described on this page, including list compilation, deliverability setup, campaign design, sending, and reporting.

Buyer List - the names and email addresses associated with your completed Etsy orders that we compile from your Etsy account.

Sending Addresses - the business email addresses and their associated domains used to warm up and send your campaigns.

Campaign - the email or sequence of emails we design, prepare, and send on your behalf.

Warmup - the process of gradually building your sending domains' reputation to improve inbox placement.

Validation - the verification of compiled email addresses to remove invalid, undeliverable, or high-risk addresses.

Sending Schedule - the agreed daily sending volume and overall send duration for your Campaign, as described in Section 8.

3. The Service - what's included

For a single one-time fee, the Service includes the following, delivered for you end to end:

Compilation of your Buyer List (names and email addresses) from your Etsy account.

Setup of your email sending infrastructure and warmup of your Sending Addresses.

Validation of the compiled addresses and deliverability testing before launch.

Full campaign design and copywriting, including email template design.

A follow-up sequence of up to three (3) emails, per your request.

Pre-launch testing and your approval before any campaign is sent.

Campaign launch and managed sending according to the agreed Sending Schedule.

Two (2) progress reports during the engagement and one (1) final report on completion.

The cost of your Sending Addresses is not included and is paid by you directly (see Section 6).

4. Packages, pricing & customer-count tiers

The Service is offered in tiers priced by your number of Etsy customers:

Starter - 1 to 1,500 customers

Growth - 1,500 to 5,000 customers

Scale - 5,000 to 10,000 customers

Enterprise - over 10,000 customers or complex requirements (custom pricing)

All fees are one-time and are the amounts shown at checkout. Any promotional or launch discount applies only as displayed at the time of purchase.

Tier accuracy

The package you purchase must match your actual customer count. If your actual Buyer List exceeds the limit of the package you bought - for example, you purchase Starter but your shop has Growth-level volume - we will, at our discretion, either:

process your list up to the maximum of your purchased tier (for Starter, up to 1,500 customers) and set the remainder aside; or

ask you to upgrade and pay the price difference before we proceed with your full list.

We will notify you before proceeding if this applies to your order.

5. What you provide

The Service depends on your timely cooperation. You are responsible for providing the following:

Etsy account access

You must grant us access to your Etsy account for a minimum of four (4) working hours and up to a maximum of eight (8) working hours so that we can compile your Buyer List. You remain responsible for your account credentials and may revoke access after your list has been compiled. Failure or delay in providing access will delay your Sending Schedule accordingly.

Sending Addresses

You must provide at least two (2) business email addresses (with their associated domains) so that we can begin warmup and sending. Because daily sending volume is limited per Sending Address (see Section 8), larger Buyer Lists require additional Sending Addresses to complete within a reasonable period. We will tell you how many Sending Addresses your list requires before we begin, and additional addresses may be requested during the engagement if deliverability conditions change.

Other cooperation

Prompt review and approval of test sends and campaign drafts.

A valid physical mailing address for inclusion in your emails, as required by anti-spam law (see Section 15).

Any brand assets, links, or destination URLs you want the campaign to use.

6. Third-party sending costs

The Service fee does not include the cost of your Sending Addresses, domains, or any related email-provider or inbox subscriptions. You purchase and pay for these directly. A minimum of two (2) Sending Addresses is required, and additional addresses are typically necessary for larger Buyer Lists or where deliverability conditions require them. These third-party costs are ongoing, are separate from our one-time fee, and are non-refundable by us.

7. List compilation & email validation

After you grant us access to your Etsy account, we compile the names and email addresses associated with your completed orders. We then run each address through validation to remove invalid, undeliverable, duplicate, or high-risk addresses, which protects your sending reputation and deliverability.

Your final validated list will typically be smaller than the raw compiled count. For example, if 1,000 addresses are compiled, validation may reduce the usable list to roughly 800. This is normal and expected. We do not guarantee any specific number of compiled or validated addresses; the final count depends entirely on your order history and the quality of the underlying data.

8. Deliverability, warmup, sending pace & open-rate tracking

Warmup

To maximize inbox placement, we warm up your Sending Addresses before launching any campaign. Warmup typically takes two (2) weeks from the start date and may take up to three (3) weeks depending on your email provider and sending conditions.

Sending pace

Email deliverability depends on sending at a controlled daily volume. As a general guide, we send approximately thirty (30) emails per day per Sending Address, though this figure varies and may be higher or lower depending on your email provider, domain reputation, recipient engagement, and prevailing deliverability conditions. We reserve the right to adjust the daily sending volume at any time to protect your domain reputation and inbox placement.

Because of this, the total time required to send your Campaign depends on the size of your validated Buyer List and the number of Sending Addresses you provide. Your Sending Schedule is discussed and agreed with you before launch (see Section 12).

Open-rate tracking is intentionally disabled

Open-rate measurement relies on a tracking pixel that is frequently flagged by spam filters and can push your emails into spam folders. To protect your deliverability and inbox placement, we deliberately do not enable open-rate tracking. As a result, open-rate metrics are not collected and will not appear in your reports. This is a deliberate deliverability decision, not an omission.

9. Campaign design & follow-up emails

We handle your campaign strategy, email template design, and copywriting from start to finish - you do not need to design or write anything.

On request, we can build a follow-up sequence of two (2) or three (3) emails per recipient. The maximum is three (3) emails per recipient; we do not exceed three under any circumstances.

10. Pre-launch testing & approval

Before any campaign is sent to your Buyer List, we test the setup with you and obtain your approval. A campaign is launched only after you have reviewed and signed off on it. Once you approve and a campaign is sent, that send cannot be recalled.

11. Reporting

You will receive two (2) reports during your email marketing engagement and one (1) final report upon completion. In line with Section 8, reports do not include open-rate data. Reports reflect the metrics we are able to collect while preserving deliverability.

12. Timeline & delivery

There is no single fixed delivery period for the Service. Your timeline is made up of two parts:

Setup and warmup - beginning once you have provided both Etsy account access and your Sending Addresses, and typically taking two (2) to three (3) weeks (Section 8).

Sending - the time required to send your Campaign at a safe daily volume, which depends on the size of your validated Buyer List and the number of Sending Addresses you have provided.

We will discuss and agree your Sending Schedule and expected completion window with you before launch, based on your validated list size and your Sending Addresses. Where you wish to complete sending sooner, additional Sending Addresses can be added, subject to the third-party costs in Section 6.

Any estimated timeline we provide is a good-faith estimate and not a guaranteed delivery date. Timelines are subject to your timely cooperation, and any delay caused by missing account access, missing Sending Addresses, delayed approvals, or third-party email providers extends the schedule accordingly.

13. No guarantee of results

The Service is a done-for-you execution service. It is not a guarantee of any specific outcome, including sales, revenue, orders, clicks, replies, deliverability rates, or engagement of any kind. Email marketing results depend on many factors outside our control, including your products, pricing, offers, list quality, market conditions, and recipient behavior. To the fullest extent permitted by law, we make no representations or warranties, express or implied, regarding results, and no statement on our website, in marketing materials, or in communications should be read as a guarantee of results.

14. Refunds & money-back

Because the Service is a custom, labor-based service, fees are generally non-refundable once work has begun, except as expressly set out below.

When you are eligible for a full refund

You are eligible for a full refund of the Service fee if we are unable to deliver the core Service because:

you do not have an active Etsy shop or account; or

we encounter a technical error, restriction, or limitation that prevents us from compiling the buyer emails from your Etsy account.

In either case, we will refund the Service fee you paid to us in full.

What refunds do not cover

Third-party Sending Address, domain, or email-provider costs you have already incurred (Section 6).

Dissatisfaction with campaign results or performance (Section 13).

A validated Buyer List that is smaller than the raw compiled count (Section 7).

The length of your Sending Schedule, where it reflects your list size and the number of Sending Addresses you provided (Section 12).

Campaigns that have already been approved and launched.

To request a refund under this section, contact us using the details in Section 24.

15. Your representations, warranties & legal compliance

By purchasing the Service, you represent and warrant that:

you own, or are duly authorized to operate, the Etsy shop and account you provide;

you have the lawful right to contact the individuals on your Buyer List; and

your use of the Service and of your Buyer List complies with all applicable laws and with Etsy's applicable policies.

You are the sender of record. You are solely responsible for compliance with all applicable email and marketing laws, including the U.S. CAN-SPAM Act and, where they apply to your recipients, Canada's CASL and the EU/UK GDPR. This includes having a lawful basis to contact your recipients, honoring opt-out and unsubscribe requests promptly, and including all legally required disclosures. Campaigns we send on your behalf include a standard unsubscribe mechanism and your physical mailing address; you must provide a valid mailing address and must promptly honor any opt-out requests forwarded to you.

You acknowledge that you, not Inspirovate, are responsible for how your Buyer List was obtained and for your relationship with your recipients.

16. Intellectual property & handoff

Upon full payment, the final email templates, copy, and campaign assets we deliver specifically for your Campaign are yours to keep and use. We retain all ownership of, and rights in, our underlying systems, tools, processes, methods, templates, and know-how used to provide the Service. Nothing in these Terms transfers ownership of those underlying materials to you.

17. Data protection & confidentiality

We handle your Buyer List and account information solely to provide the Service to you and take commercially reasonable measures to protect it. We act as a service provider acting on your behalf and instructions. We do not sell your Buyer List, and we do not use your Buyer List for our own marketing. We treat non-public information you share with us in connection with the Service as confidential.

18. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount of the Service fee you actually paid to us. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost sales, lost revenue, or lost data, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmless Inspirovate Creatives and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your Buyer List; your lack of consent or legal right to contact your recipients; your breach of these Terms; or your violation of any applicable law, Etsy policy, or third-party right.

20. Chargebacks & billing disputes

If you have any concern about a charge, please contact us first so we can resolve it directly. Initiating a chargeback or payment dispute for work performed in accordance with these Terms is a breach of these Terms. We reserve the right to contest such disputes and to provide our payment processor with records of your acceptance of these Terms and of the work delivered.

21. Suspension & termination

These Terms apply from the time of your purchase through completion of the Service. We may suspend or terminate the Service, without refund beyond what Section 14 provides, if you breach these Terms, provide an unlawful or non-compliant Buyer List, or engage in conduct that in our reasonable judgment risks our sending infrastructure, our reputation, or the reputation of other clients.

22. Governing law & disputes

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. You agree that the state and federal courts located in Los Angeles County, California, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to the personal jurisdiction of those courts.

23. Changes to these Terms

We may update these Terms from time to time. The version of these Terms in effect at the time of your purchase governs that purchase. We encourage you to review this page before buying.

24. Contact us

Questions about these Terms or the Service? Please reach out:

Inspirovate Creatives Email: hello@inspirovatecreatives.com